A VOICE MAIL REVOLUTION
In today's world of business, voice mail is everywhere. It has reshaped the way we work and communicate. Some immediate benefits of voice mail include increased productivity, decreased telephone costs, and an enhanced company image. Unfortunately, businesses have had only two choices to address their voice mail requirements. Companies were forced to choose either a high cost system that exceeded their needs, or a system that was little more than an answering machine upgrade. That is until Iwatsu introduced Omega-Voice VMI.
Taking advantage of its fully-digital architecture, Omega-Voice VMI provides the presence and call processing power of a large-end system in a revolutionary package. It was designed to provide the ultimate in voice mail integration, easy installation, and programming.
THE ULTIMATE INTEGRATION
Omega-Voice VMI is a system circuit card that resides inside ADIX; eliminating the need to connect an external piece of equipment. Because Omega-Voice VMI is internally mounted, it provides the ultimate solution for voice mail integration.
- Installation is as simple as inserting the Omega-Voice VMI into an ADIX universal card slot.
- Programming is accomplished via a WindowsÒ 95-based System Editor.
- Digital integration provides direct connection to the system CPU; providing optimum speed for call processing and voice mail retrieval.
- The capacity of Omega-Voice VMI may be expanded from four to eight ports by adding an expansion module.
- Because Omega-Voice VMI is internally mounted, a separate power source and additional external connections are not required.
OMEGA-VOICE VMI, YOUR VOICE-MAIL SOLUTION
Take a look at the advanced features Omega-Voice VMI offers:
You're not likely to run out of storage space with Omega-Voice VMI.
- Four or eight voice mail ports.
- 600 mailboxes.
- 300 hours of message storage space.
- Omega-Voice VMI may be programmed to answer incoming calls to your system, and provide the caller with call routing options. The automated attendant may be programmed to answer all incoming calls or incoming calls on specific lines. Omega-Voice VMI may be programmed to play specific menus based on the incoming line or caller ID received with the call (routing by caller ID is based on ADIX database programming).
- Omega-Voice VMI mailboxes may be programmed with a unique set of call routing options. Options include transfer to a personal secretary or other system extension, callout to system extension, outside telephone number, or numeric pager.
INTELLIGENT CALL ROUTING
Omega-Voice VMI takes advantage of DNIS, ANI, and Caller ID; enabling callers to hear customized greetings and ensuring they are directed to the correct mailbox.
- Callers hear a specific voice mail greeting based on the number they dialed to call you.
- Caller ID information is saved with a voice mail message (Caller ID/ANI lines only). This information may be played back with the voice mail message or forwarded to a numeric pager.
MULTIPLE MESSAGE FOLDERS
Each mailbox has five message folders that provide users multiple levels of message management.
- New Folder - All messages are automatically stored in the New Folder until manually moved by the station user.
- Discarded Folder - Messages deleted from the New Folder are stored in the Discarded Folder for a period of up to 24 hours.
- Saved Folder - Messages may be moved to the Saved Folder where they will remain for a programmable length of time.
- Archived Folder - Messages may be saved indefinitely in the Archived Folder.
- Receipt Folder - If a message is marked for receipt request, the date and time the message was played by the recipient will be saved in the Receipt Folder.
Inform multiple users simultaneously with advanced broadcasting capabilities.
- Nine distribution lists may be programmed for each mailbox with a maximum of 40 mailboxes per distribution list.
- Broadcast messages may be sent to all voice mailboxes, or mailboxes in predefined distribution lists.
NOTIFICATION CALL OUT
Notification Call Out ensures that you won't miss any important messages.
- Omega-Voice VMI may be programmed to call either a system extension, outside telephone number, or numeric pager.
- Notification Call Out may be programmed to occur for all voice mail messages or only for messages marked urgent.
- Notification Call Out may be either immediate, after a specific duration, or at an exact time of day.
- Information sent includes the voice mailbox number, new message count, and Caller ID information if available.
- Each user has four Notification Schedules which may be linked sequentially.
Capture important details from a conversation.
- Record a conversation or conference call to your voice mailbox.
- Eliminate the need for "while you were out" messages by recording a call and forwarding the message to the appropriate mailbox.
* Use of this feature may be prohibited by state law.Consult your attorney before employing this feature.
Main System Circuit Card: IX-4VML provides 4 voice mail ports
Expansion Card: IX-4EVML. Provides an additional 4 voice mail ports
Storage Capacity: 300 hours at maximum compression rate
Hard Drive Size: Minimum 1.2 GB
Audio Sampling Rate: 64K bits/sec
ADIX SYSTEM REQUIREMENTS
System Software Version: Omega-Voice VMI will operate in ADIX Systems with Software Versions 4.30/5.30, ACD 2.0x and higher. In ADIX systems with Software Version 6.00 and higher, the IX-4VML and IX-4EVML card ports default as voice mail ports (Class 01.03 data=0-4-1). In ADIX systems with Software Versions before 6.00, the IX-4VML and IX-4EVML card ports must be defined as voice mail ports in Class 01.03.
OMEGA-VOICE VMI SYSTEM EDITOR
The Omega-Voice VMI System Editor is used to program the Omega-Voice VMI. It has two modes of operation, General User Mode and Supervisor Mode.
General User Mode was designed for the on-site system administrator. It enables on-site administrators to monitor the Omega-Voice VMI status and to make basic programming changes such as adding and deleting mailboxes, programming attendant menus and setting up the off-hook scheduling. The General User mode is documented in the Administrator's Guide.
Supervisor Mode was designed for Iwatsu distributors and installation technicians. The Supervisor Mode is pass code protected and provides access to the Integration, Statistics, System Options, and System Information dialog boxes. In most cases, end-users and system administrators should not have access to supervisor access privileges.
- 486/66 (Pentium 100 recommended)
- 28800 bps modem
- 8 MB RAM (16 MB recommended)
- 20 MB of hard disk space
- 3.5" floppy drive
- Mouse or Pointer device
Omega-Voice VMI System Editor Key Features
- Add and Delete a Range of Mailboxes
- Define Mailbox Class of Service on the Fly
- Maintain Customer Support Database
- Restore Default Integration Automatically
- Define Message Folder Access Privileges per Mailbox
- Select Message Replay Order per Mailbox
- Select Time/Date Stamp per Mailbox
- Program Operator Extension per Schedule
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